FAQs | Healthcare Matters Training

Are your materials up to date?
At BES, we constantly strive to ensure that our materials and notes are up to date. This is a commitment we prepared ourselves for. Therefore, we regularly review all available syllabi to ensure that our materials are accordingly updated. The above notwithstanding, our assurance is only limited to the fact that our materials are correct as at the time of publications.
Do you give guarantee that I will pass my exam
It is not within our power to give any guarantee, express or implied, that a user will pass any examination using our resources. Our materials are for educational purposes only, and, therefore, it depends on the individual to ensure that he or she reads all the required materials for any exam. We at BES have no part or input whatsoever into how exams are marked, neither do we give any assurance or guarantee that the examiner will mark any exam one way or the other.
Are your materials sufficient for me to pass my exams?
Candidates usually ask us this question. While many candidates in the past have expressed their gratitude that they relied solely on our materials to pass their exams, our answers have always been that we do not give such guarantees, whether express or implied that any candidate will pass any exam relaying only on our materials.
As a matter of fact, we always advise candidates to ensure that they read all required materials as prescribed in the syllabus for any exam. Please note that our materials are for preparation purposes. It is then left for each candidate to decide whether to rely solely on our materials or to obtain further materials or resources. But we are sure that you will find our materials very helpful for revision and for use in the exam hall as a guide.
Do you provide tutorial facilities?
Yes. We provide one-on-one and group tutorial services. You may obtain more information about our tutorial services here and here.
Can I share your materials?
No. All our materials are sold under copyright provisions that they are not to be shared, copied or reproduced without our express and prior written consent.
Can I partner with you?
Yes. Regularly, we seek partnership with reputable individuals and organizations towards achieving any of our business objectives. Each partnership agreement will be worked out according to the surrounding circumstances. If you are interested in partnering with us, then contact us here.
Do you offer refunds?
Generally, we do not offer refunds. Simply because virtually all our materials are in soft copies and downloadable. And we have ensured that we offer previews/demos to most of our resources before purchase.
So, users have advance notice of what they are purchasing. Hence, we do not offer refunds or money-back guarantees.
What is involved in your consultancy services?
Generally, our consultancy services are support services offered to prospective and existing bar candidates. It consists of advice, guidance, support and review services with the candidates most especially before and during your licensing processes. Consultancy services are tailor-made for the individual. And this is why we always advise individuals who are interested in our consultancy services to get in touch with us so we can work out the details together.
Are your services available only in Canada?
No. our products and services are available to all individuals who are interested in them from anywhere in the world. This is why almost all our products and services are offered/available online to make it accessible to anybody anywhere. As indicated on our website, it is out vision to be able to provide bar exam materials across many countries. And information about this shall be made available on our site as we progress in this misson.
How can I pay for your products and services? I’m not in Canada?
You are able to pay for any of our materials and services from anywhere in the world. Our acceptable paymentmethods include debit/credit card payments for everyone from all over the world, processed through the secured platforms of PayPal and Stripe, (plus fund transfer via interac for those in Canada).
Virtually all of our materials are in soft copies so you can pay and download them anywhere you have internet access.
Are my financial details safe with you?
In addition to the fact that our integrity is sacrosanct, we do not collect, access, save or store anyone’s card or financial details on our website. At the point of payment, the user is taking to the secured payment platform of PayPal or Stripe where the payment is processed. We do not have access to these payment platforms neither are we able to access any information processed by them. After payment is processed, the user is only redirected back to our site for the completion of the transaction.
You can learn more about our payment methods here.
Why do you charge in Canadian dollars?
Simple. The reason is because the products and services available for now are for the licensing processes in Canada. So, it is most appropriate to charge in that currency.
When we add bar exam resources for any other jurisdiction in the near future, we aim to charge for these in that jurisdiction’s currency. In any event, all payment gateways are able to automatically convert your payment to the currency of your domicile, at your financial institution’s prevailing exchange rate.
Are you licensed by any Law Society or licensing body?
Just like every other provider of exam support services like ours, we are neither licensed nor endorsed by any Law Society or licensing body in any jurisdiction. At the moment, we do not have any partnsership, asscocaition, cooperation or working arrangement whatsoever with any licensiung authority. If this becomes imperative, then we shall comply and announce this accordingly.
But suffice it to say that all the materials and services provided on our website are voluntary and entirely at the discretion of each candidate.
What differentiates your materials from others?
We have designed our materials specifically as prep materials for use before and during the exams. The peculiar features of most of our materials are that they are designed in accordance with the latest syllabus and requirements of the respective law societies.
They are prepared in such a way to make the courses easier for the candidate. The language is simple.
The way we have structured them makes them easy to understand. They are also designed in such a way as to make them easily accessible and handy for reference in the exam halls. And there are so many other interesting additions that make our materials useful for candidates.
I purchased a material from you for a previous exam. Can I still use the material for my upcoming exam?
It is a well-known fact that the respective Law Societies and licensing authorities regularly make changes to their syllabus. When this is done, we at BES also ensure that we update our materials to align with the changes.
Therefore, we advise that you confirm that your previous material is up to date in accordance with the present syllabus before using them.